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Postage & Packing Payment on Etsy is to
be made within 3 days. Please visit: http://www.etsy.com/help_guide_checkout.php for help.
Delivery All U.K. orders
under £40 (approx $60) will be sent using Royal Mail First Class
delivery, and orders over £40 will be insured (so will require a
signature on delivery). Orders will be posted to you within 3 working days of receiving your payment. Please contact us if you have not received your goods after 2 weeks (for UK orders), or after 4 weeks (for international orders).
Terms & Conditions We have made every effort to display and describe all of our jewellery accurately. The colour of some items may vary slightly from the photographs due to lighting conditions and angles, and also the patterns on some natural materials such as mother of pearl, abalone, shell and gemstones may vary slightly between individual pieces. All findings comply with the EEC Low Nickel Regulations Please be aware that jewellery contains many small parts - so please keep your jewellery out of reach of young children. Customer service is a priority here at The Wellington Boot, so please don't hesitate to get in touch with queries, suggestions and feedback!
Stock Some items are one-off products and cannot be recreated, whilst others are often produced in a very limited number. If a product you like is sold out, please contact us - because sometimes we can re-order stock to make a second run of a product (and you may be lucky!) Just a note on necklace fastenings: Antique brass chains and gunmetal chains all have a lobster clasp fastening as standard (even if it's not mentioned in the description). Some of the gunmetal chain necklaces may have an extender chain attached too (which will be mentioned in the description). Sterling silver chain necklaces will have a handmade sterling silver hook-and-eye clasp, a sterling silver lobster clasp or a sterling silver bolt ring for the fastening (the specific necklace description will state which one will be supplied).
(Gunmetal black necklace with lobster clasp fastening and extender chain.)
Returns We hope you are happy with your purchase, however if you wish to return your purchase, please do so within 7 days (for UK orders), or 14 days (for international orders). If you comply with the rules, you may choose to receive a refund or a replacement item of the same value. We do not refund the return shipping costs unless the reason for the return is due to a mistake on our part i.e. we sent the wrong item, the item was damaged in transit, or the item does not match the description. If you would like to return an item, it would be best to contact us via the contact form page first to see if there is another way to resolve the issue. You must retain the proof of posting certificate for any returned item. For hygiene reasons, earrings are non-returnable unless faulty or damaged in transit. All goods must be returned unworn and in the original packaging.
Custom Orders If you would like us to make a custom order for you, please get in touch via the contact form. We hope we can help, but often we have limited stock and may be unable to create what you would like. Custom orders are subject to an additional charge, and a non-returnable deposit of 25% is required prior to manufacture. Also, please be aware that custom orders may take much longer to post, depending on if stock has to be ordered in. Custom orders cannot be returned unless they are faulty or damaged in transit. If you see a necklace on sale but would like a different length, you can choose between 14", 16", 18", 20" and 22" at no extra charge, as long as the necklace is made with antique brass or gunmetal black chain. If this is the case, please add the length and colour (brass or gunmetal) you require within the 'Messages' section of you Paypal payment. Sometimes, the length or colour cannot be changed, and if this is the case, we will contact you ASAP and provide a full refund. It would be advisable to contact us prior to purchasing, in order to check whether the length or colour of the necklace can be changed. Please note that sterling silver chains cannot be swapped with another colour/material, and a change of length (if possible) will be subject to an additional charge due to the expense of silver chain. Please contact us to ask about a change of length.
Wholesale I'm afraid we can't yet offer a wholesale option due to the limited numbers of each product.
Privacy Your personal details will never be used for any other purpose than to carry out your order. We are an independant shop, so we alone have access to your details - and we will not share them with a third party. By using Paypal as 'the middle man', we never see your credit or debit card details.
Copyright The Wellington Boot prohibits the use of all images and photographs without permission. Any unauthorised use of the images and photographs displayed on this website may violate copyright laws.
Do NOT expose your jewellery to water or moisture unless this is necessary for cleaning (see below). If cleaning with water is necessary, make sure the jewellery is dried thoroughly before storing. If you can, it is best to keep your jewellery pieces separate from each other in sealable bags (provided) - to stop tangling and too much exposure to air. Storing all of your jewellery with very cheap silica gel sachets or anti-tarnishing squares will slow down any discolouration and save you time on cleaning and polishing. This mostly applies to the silver and gold jewellery. Thank-you for visiting!
Based in Blackpool, Lancashire, U.K.
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The
Wellington Boot
2009-2011